2008 – Devam

Garanti Payment Systems (Garanti Bank)

E-commerce Supervisor

2007 – 2008

Vendio A.Åž (Teknoloji Holding)

Business Development / Data Analyst and CRM Specialist

Responsibilities:

· “tio.com.tr” project: Business development, process analysis and design of new processes.

· System analysis of designed processes.

· Participation to sales improvement operations.

· Management of data entry team.

· Development of data entry and product matching programs.

· Inspection of XML integration to B2Cs.

· Follow up SAP payment integration processes.

· Preparing the infrastructure of CRM applications for “tio.com.tr” project.

2007 – 2007

Yalınkaya Holding – GOLDAŞ

E-Commerce/ Customer Relations Management Specialist

Responsibilities:

· Analysis and leading renovation of online e-commerce site.

· Analysis for new CRM program.

· As a part of ERP project, analysis to integrate the seperate ERP programs.

· Analysis the issue tracking processes of company, design the work flow and management the integration of new issue tracking  system with the CRM system.

· Management of the sales improvement operations.

· Functional analysis of the new e-commerce platform and business development.

2005 – 2006

Hedef Alliance Holding A.Åž.

Customer Services Department

It Projects & CRM Specialist

At Hedef Alliance Holding -where I started to work with the invitation of former E-Commerce Director of T.C. Garanti Bank, SavaÅŸ Åžakar- I had the responsibilities following up and development of all projects focused on customer relations.

E-Commerce Project Management duties;

· Management of design and software teams working on infrastructure of the e-commerce system.

· Sales improvement operations (in one year 300 percent increase of endorsement. 2006 March endorsement: 7 Million YTL)

· Presentation and training of the renovated B2B platform.

· E-commerce sales improvement operations.

· Analysis of the issues comming from pharmacies and making the betterment operations.

· Management of stock system project.

Crm Project Manager duties;

· Infrastructure operations of the CRM software Workcube.

· Transfer of the job processes to online system.

· CRM training of the area sales directors.

Also the online order system project get started but because of the military obligation could not be finished.

At April 2006 i quit because of my military obligation.

2004 – 2005

Garanti Bankası T.A.Ş

E-Commerce Business Development

Business Development Specialist

Garanti Bank virtual pos and garantialisveris.com administration duties;

· Identification and solution of Customer (virtual shops) problems.

· Follow up the new virtual shop opening processes and devleopment of the process.

· Informing the Garanti Bank agencies about the changes on work flow.

· Sales improvement opreations/suggestions.

· Approvement of Garanti Shopping requests.

· Web site analysis.

2002 – 2004

Call Asist A.Åž (Assist Line)

Customer Relations / Operation

Customer Services/ Business Development and CRM Specialist

Analyzing  emergency call management processes of assurance companies,

Effective resource Usage Processes of Call Center Activities,

Management of  Call center Team (11 people)

Active Member of Boyner Backup Card Project. The Project was about creating and analyzing Customer Relationship Managment Processes,

2001 – 2002

Pamukbank T.A.Åž

Sultanhamam Agency

Customer Services

Responsible for front desk activities in Pamukbank

2007 – 2009

Ahmet Yesevi University

Management Information System

Graduate Program

2000 – 2004

Anadolu University

Faculty of Economics and Administrative Sciences

Management Department

Licence Program

1998 – 2000

Afyon Kocatepe University

Management

Associate Degree