Y.Emre Güzer

Banking industry

August 2008 – Present (2 years)

• Development of Innovative Management Strategies and
Processes
• Project Management and Coordination
• New services development regarding Alternative Payment &
Verification Methods
• Displayed a presentation at BKM with regard to E-Commerce
• Attendance to the meetings with merchants as to their business
model, payments systems and fraud check
• Trends Follow Up

Privately Held; Information Technology and Services industry

2007 – 2008 (1 year)

Responsibilities:

· “tio.com.tr” project: Business development, process analysis and design of new processes.
· System analysis of designed processes.
· Participation to sales improvement operations.
· Management of data entry team.
· Development of data entry and product matching programs.
· Inspection of XML integration to B2Cs.
· Follow up SAP payment integration processes.
· Preparing the infrastructure of CRM applications for “tio.com.tr” project.

Yunus Emre has 6 recommendations (1 manager, 1 report, 4 co-workers) including:

• Ekin Acar, Marketing Executive, Teknoloji Holding
• Ugur Ozmen, Consultant, Freelance

Internet industry

2007 – 2007 (less than a year)

Responsibilities:

· Analysis and leading renovation of online e-commerce site.
· Analysis for new CRM program.
· As a part of ERP project, analysis to integrate the seperate ERP programs.
· Analysis the issue tracking processes of company, designing the work flow and management the integration of new issue tracking system with the CRM system.
· Management of the sales improvement operations.
· Functional analysis of the new e-commerce platform and business development.

Privately Held; Pharmaceuticals industry

2005 – 2006 (1 year)

At Hedef Alliance Holding -where I started to work with the invitation of former E-Commerce Director of T.C. Garanti Bank, Savaş Şakar- I was responsible for following up and development of all projects focused on customer relations.

E-Commerce Project Management duties;

· Management of design and software teams working on infrastructure of the e-commerce system.
· Sales improvement operations (in one year 300 percent increase of endorsement. 2006 March endorsement: 7 Million YTL)

· Presentation and training of the renovated B2B platform.
· E-commerce sales improvement operations.
· Analysis of the issues comming from pharmacies and making the betterment operations.
· Management of stock system project.

Crm Project Manager duties;
· Infrastructure operations of the CRM software Workcube.
· Transfer of the job processes to online system.
· CRM training of the area sales directors.

Also the online order system project was initiated ;however, it could not be completed due to the compulsory military service

Public Company; GARAN.IS; Banking industry

May 2004 – 2005 (1 year)

Garanti Bank virtual pos and garantialisveris.com administration duties;

· Identification and solution of Customer (virtual shops) problems.

· Follow up the new virtual shop opening processes and devleopment of the process.

· Informing the Garanti Bank agencies about the changes on work flow.

· Sales improvement opreations/suggestions.

· Approvement of Garanti Shopping requests.

· Web site analysis.

Yunus Emre has 1 recommendation (1 co-worker) including:

• Tuncay Tuncer, IT Project Management Specialist, Turk Ekonomi Bankası A.S.

Consumer Services industry

May 2002 – 2004 (2 years)

Customer Services/ Business Development and CRM Specialist

Analyzing emergency call management processes of assurance companies,

Effective resource Usage Processes of Call Center Activities,

Management of Call center Team (11 people)

Active Member of Boyner Backup Card Project. The Project was about creating and analyzing Customer Relationship Managment Processes,

Privately Held; Banking industry

February 2001 – February 2002 (1 year 1 month)

Responsible for front desk activities in Pamukbank